FAQ

Frequently Asked Questions

We primarily source freight from the spot market, along with direct load offers from trusted brokers.

Nationwide. To keep freight consistent, we ask carriers to be flexible within a 300–500 mile radius when needed.

Yes. Regional/local is fine, but flexibility helps us keep you moving consistently and found being able to travel 3-500 mile radius and the ability to agree to some overnight loads with prior notice

RPM depends on equipment, location, season, and your preferences. During onboarding, we set your target RPM and minimum rate. No load is booked without your approval.

We prioritize full loads that meet your RPM goals. If it increases revenue without hurting schedule, we may add a partial when it makes sense.

Same day or in advance—based on your availability and the market. You approve every load before it’s finalized.

Immediately after booking.

Yes. We provide 24/7 support for active loads.

Yes. We advocate for you and pursue all agreed accessorials to ensure they’re requested and paid.

Yes. We stay in contact with brokers, shippers, and receivers for timely updates and clear directions.

Yes. We pursue the best available opportunities, including direct shipper options when accessible and a good fit.

Occasionally. Dedicated lanes typically come through brokers we have established history with.

Dispatch is 7%–10%. Lease-on is an 80/20 split. Liability and cargo insurance are extra.

No. Liability and cargo insurance are optional add-ons and billed separately for lease-on owner-operators.

No. Transparent pricing—no extra or surprise fees.

It varies by equipment, lanes, season, and how hard you run. We tailor dispatching to your goals and availability.

Yes. We assist with factoring setup and invoicing support.

Yes, as long as the MC owner signs our agreement.

Most brokers require $1M liability and $100,000 cargo. Some loads may require additional endorsements.

Yes. We vet brokers for creditworthiness and compliance before booking.

All semi-trailer types, plus 26’+ box and straight trucks.

We understand some operations are ELD-exempt. When applicable, we work with brokers who accept non-ELD setups and follow load tracking requirements as needed.

Carrier packet, driver’s license, phone number, email, truck VIN and photos, plus any ELD/tracking access required for your operation.

Yes. We document your preferences during onboarding, and you always have final approval.

As many as your availability and HOS allow. We don’t plan loads that violate HOS.

Very. Keep us updated on availability so we can plan efficiently and maximize earnings.

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H&H Logistics Group

H&H Logistics Group is owned by Norman and Helen Houser. We help carriers nationwide stay loaded and organized through consistent dispatching, strong broker communication, and reliable back-office support.

Norman Houser

Norman Houser

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