H&H Logistics Group provides professional dispatch support for owner-operators and small to mid-size trucking companies across the U.S. We source freight, send you options, and handle the communication and paperwork—so you can stay focused on driving and delivering.
H&H Logistics Group is owned by Norman and Helen Houser. We help carriers nationwide stay loaded and organized through consistent dispatching, strong broker communication, and reliable back-office support.
You can expect:
• Professional communication with brokers and shippers
• Load options that match your equipment and goals
• Organized paperwork and consistent follow-through
• A dispatch partner focused on keeping you rolling
NORMAN HOUSER
Rochester, NY 14609 | 585-481-6996 | norman_houser@yahoo.com
PROFESSIONAL SUMMARY
Logistics and operations leader with decades of experience in customer service, inventory management, transportation coordination, and spot-market dispatching. Owner of H&N Dispatch LLC, a BBB-accredited dispatch company with $1M E&O insurance, focused on carrier compliance, reputation protection, and rate-per-mile (RPM) optimization. Background includes freight planning and broker-agent work under LDI Brokerage, plus hands-on transportation experience with high-volume customer service and route optimization.
CORE SKILLS
Dispatch Operations | Load Booking & Negotiation | RPM Optimization | Broker/Carrier Onboarding Freight Planning | Spot Market Operations | Compliance-Focused Process | Customer Relationship Management (CRM) TMS/Dispatch Software (Turbo Dispatcher) | Invoicing & Documentation | Team Leadership & Training Route Planning | Customer Service | Problem Resolution | Operations & Inventory Management
PROFESSIONAL EXPERIENCE
Owner / Manager | H&N Dispatch LLC | Rochester, NY | 02/2023–Present
• Founded and operate a U.S.-based dispatch company; BBB-accredited with $1M E&O insurance.
• Lead day-to-day operations including carrier intake, broker setup, documentation flow, and service standards.
• Book and negotiate loads, optimize rate-per-mile and routing decisions, and coordinate load execution end-to-end.
• Use Turbo Dispatcher TMS (CRM, invoicing, broker onboarding) to track lanes, contacts, and performance.
• Implement exclusivity standards to reduce risk, protect carrier reputation, and support compliance expectations.
• Drive branding and outreach to recruit and retain owner-operators and build broker relationships.
Freight Planner / Broker Agent | MetaFr8Group (under LDI Brokerage) | 03/2023–08/2024
• Recruited owner-operators and dispatched freight through the spot market and LDI Freight network.
• Supported brokerage operations by recruiting shippers and coordinating freight movement.
• Strengthened experience across both dispatch execution and broker-side planning/coordination.
Driving Partner | Uber & Lyft | 11/2016–9/2019
• Delivered safe, reliable passenger transportation with a focus on punctuality, professionalism, and service quality.
• Improved real-time routing decisions, time management, and customer issue resolution.
Package Delivery Driver | Amazon Flex | 05/2017–05/2018
• Completed last-mile deliveries with accuracy and on-time performance while meeting route and delivery standards.
School Bus Assistant | Monroe School Transportation | 09/2015
• Assisted special needs students on/off buses; supported safety procedures and a calm, supportive environment.
• Demonstrated patience, situational awareness, and consistent adherence to safety expectations.
Production Supervisor / Merchandiser | WIS International (Washington Inventory) | 04/1990–1997
• Supervised inventory teams across retail environments; trained staff and ensured quality/accuracy targets.
• Managed operational workflows, store readiness, and customer-facing service expectations.
Sr. Crew Manager / District Trainer | Washington Inventory Service | 07/1990–05/1997
• Hired, trained, and supervised crews; supported team performance and operational consistency.
• Helped standardize training practices and improve execution across assignments.
Assistant Manager | Valvoline Instant Oil Change | 05/1997–11/1997
• Delivered customer service, supervised crew scheduling, and supported shop operations and service delivery.
Assistant Manager | Sugar Creek Stores | 03/1989–06/1990
• Oversaw daily operations including stocking, rotation, and customer service execution.
Security Guard | Ogden Security Inc. | 05/1987–03/1989
• Maintained safety and security standards; supported incident awareness and policy compliance.
Inventory Counter / Crew Manager | Washington Inventory Service | 11/1986–03/1989
• Conducted physical inventory counts; supported crew oversight and accuracy expectations.
Stocking Clerk / Department Merchandiser | Gold Circle Stores | 11/1984–11/1986
• Maintained inventory levels, implemented pricing changes, and supported customer service needs.
Contact H&H Logistics Group To Start Making Money On The Road!
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